HomeCase StudiesSan Diego Health Connect
Rebuilding San Diego Health Connect on a Stable, Manageable Foundation
The redesigned website gave San Diego Health Connect a more manageable digital platform that its staff can confidently maintain and expand.
- Routine website changes managed in-house
- A more efficient, maintainable backend
- Network exploration by geography and organization type
- Clearer access to services, resources and partners
INDUSTRY
Health Information Technology
TIMELINE
May 2025
ENGAGEMENT
Fixed-price website rebuild
Highlights
- San Diego Health Connect came to WebXd with a website that had a difficult infrastructure to manage, which made routine updates expensive.
- WebXd rebuilt the website in WordPress and Elementor, giving the San Diego Health Connect team a more reliable platform that staff can manage and update internally.
- We also developed a custom Participant Matrix that allows users to explore participating organizations by geographic reach and participant type.
- The result is a more stable, transparent, and user-friendly website that supports internal management while helping the public better understand the San Diego Health Connect network.
About San Diego Health Connect
San Diego Health Connect is a nonprofit health information organization that securely connects healthcare providers, patients, private health information exchanges, laboratories, community-based organizations, and other partners across the San Diego region. Its platform helps improve care coordination, reduce duplicated testing, support faster treatment decisions, and make health information easier to exchange across different systems.
Services Performed
- WordPress development
- Elementor implementation
- Staff training
The Challenge
San Diego Health Connect needed a website that was easier to manage, more cost-effective to update, and better suited to the needs of both internal staff and public users.
- Overly complicated backend: The previous website used a complex technical setup that made even routine content changes challenging.
- Expensive updates: Because the backend required specialized support, small edits could take more time and cost more than necessary.
- Limited internal control: San Diego Health Connect’s staff could not confidently update pages or manage website content in-house.
- Poor long-term maintainability: The existing platform created unnecessary friction around troubleshooting, content updates, and future improvements.
- Complex participant network: San Diego Health Connect works with a wide range of healthcare organizations, but the website did not offer an intuitive way to understand who participates in the network.
- Need for clearer public information: Visitors needed a more straightforward way to explore the organization’s services, resources, partners, and regional reach.
- Need for a scalable replacement: The organization required a flexible platform that could support new content, added functionality, and ongoing internal management.
The Solution
WebXd rebuilt San Diego Health Connect’s website on a simpler, more flexible platform designed for easier in-house management.
- WordPress and Elementor rebuild: We replaced the complicated backend with WordPress and Elementor, creating a more intuitive content management experience.
- Easy in-house management: The new backend allows staff to edit pages, update content, and handle routine website changes without relying on a developer for every task.
- Lower maintenance friction: A cleaner technical setup makes future updates more straightforward and helps reduce the time and cost associated with website management.
- Modern website structure: We reorganized the site to make San Diego Health Connect’s services, resources, impact, and role in the regional healthcare network easier to understand.
- Custom Participant Matrix: We created an interactive directory that allows users to explore participating organizations by geographic reach and participant type.
- Improved usability: Clearer navigation and content organization help healthcare providers, partners, and community members find relevant information more quickly.
- Accessible, responsive experience: The new website was designed to work effectively across devices and support a broader range of users.
- Scalable platform: The rebuilt site gives San Diego Health Connect a stronger foundation for future content, functionality, and organizational growth.
The Results
The redesigned website gave San Diego Health Connect a more manageable digital platform that its staff can confidently maintain and expand.
Greater control for internal staff
The team can now make routine content updates in-house using WordPress and Elementor, reducing its dependence on outside developers.
Easier and more cost-effective updates
The simplified backend makes website changes more efficient, helping reduce the time, complexity, and expense associated with routine maintenance.
Clearer visibility into the participant network
The custom Participant Matrix gives visitors an easier way to understand the organizations involved with San Diego Health Connect. Users can filter participants by geography and organization type, making the network’s reach more transparent.
Improved access to information
The redesigned structure and navigation make it easier for healthcare providers, partners, and community members to find relevant services, resources, and organizational information.
A stronger foundation for future growth
The new platform can support additional content, participating organizations, and future functionality without the limitations of the previous backend.
Team control
routine website changes managed in-house
Simpler updates
a more efficient, maintainable backend
Participant Matrix
network exploration by geography and organization type
Information
clearer access to services, resources and partners
What This Means for Your Organization
For a nonprofit, a website that only a developer can touch is a slow leak: every update costs money that should go to the mission, and the site falls out of date because keeping it current is too much hassle. Rebuilding on a platform your staff can manage flips that. Your team updates the site when it needs updating, your budget goes further, and your website stays as current as your work.
FAQs
Why rebuild a website just to make it easier to manage?
Because management cost is a real, recurring cost. If every edit requires a developer, updates get delayed or skipped and your budget takes the hit. A rebuild on an intuitive platform like WordPress with Elementor pays for itself in staff time and reduced developer dependence.
Can nonprofit staff manage a WordPress website themselves?
Yes. We build with in-house editing in mind and train your team on it. San Diego Health Connect's staff now handle routine content updates on their own, without a developer for everyday changes.
What is a Participant Matrix?
It is a custom interactive directory we built so visitors can explore the organizations in San Diego Health Connect's network, filtered by geographic reach and participant type. It makes the scale and diversity of a complex network easy to understand at a glance.
How long does a nonprofit website rebuild take?
San Diego Health Connect's rebuild was completed as a fixed-price project. Timelines depend on the amount of content, the level of custom functionality, and how much staff training is involved.
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