UC Irvine faced a critical challenge in managing the technical features of their Admissions, Financial Aid, and Enrollment Management office websites. Despite possessing an in-house marketing team responsible for content creation, the university recognized the need for dedicated technical support to ensure features requested by each department were correctly implemented on their respective websites. However, given the sporadic nature of their requirements, committing to a full-time, in-house web developer was financially impractical.
WebXd, understanding UC Irvine’s unique needs, presented a tailored solution—a flexible on-demand website support contract. This contract empowered UC Irvine’s staff to reach out to WebXd whenever technical assistance with the Cascade 8 CMS was needed. This approach ensured that the university had access to expert technical support without the financial burden of maintaining a full-time, in-house web developer.
Through a strategic partnership with WebXd, UC Irvine was able to save substantial amounts of time and money, while empowering their in-house marketing staff with the help they need. This case study highlights the importance of aligning technical solutions with organizational needs.